Frequently Asked Questions

The iCare HOME is designed to be easy to use, however sometimes questions may arise, below are a few of them we get most often.

If you have ANY questions or concerns, Please contact MyEyes directly – DO NOT CONTACT iCARE! They do not have the ability or capacity to help with HOME questions!

iCare's newest version of the HOME called the HOME2 is currently AVAILABLE! We have just received our first of many shipments and have them in stock! Be the FIRST to order, and use the HOME2 tonometer.

You can also check out the iCare website for more information on the device (when asked, stay on the international site, don't switch to the U.S. site).

Great question! With the new HOME2, iCare has updated several features that make the newest version the easiest to use yet! Here are some highlights!

  • NO special training or help required, designed to be used by the patient!
  • Bluetooth connection allows instant read of measurements from ANY phone, iPhone or Android.
  • HOME2 App, to instantly see, track and upload measurements.
  • Multi-positional: can be used lying down
  • Easier fixed forehead and cheek adjustment knobs, no worry about the measurements getting off by holding the device.
  • NEW visual cues to help with proper alignment and distance. No more guessing or medical help required.
  • LCD display for troubleshooting, accuracy of measurements, etc.
  • Uses 4 AA batteries, better than the current CR123 batteries.
  • Connects to the iClinic or Cloud to record measurements. Handy when having a health care professional view or monitor your data.
  • Probe Funnel, allows for easy insertion of the probes, no more fumbling or bending them getting them in.
  • SAME RELIABLE measurements for your doctor to interpret.

Here at MyEYES, we are committed to providing our patients with the best possible price. The HOME2 is available for $2995.00. Order yours TODAY!

YES! We are currently working on an exact price, but we will have that worked out in the next few weeks. We are going to liquidate our current inventory of the HOME units at a deeply discounted price. They will be sold "As-Is" and may contain some slight or minor cosmetic blemishes on the housing units. They will come with the Android phone if wanted. The oldest unit is only a year old. So all are relatively new and in good working order. Each one will be posted on the webpage for purchase soon. No warranties available, but reliability is great with these units. iCare can diagnose and repair any problems with the devices if needed for s separate fee. Of course we will replace all parts to new condition, thoroughly sanitize and clean each unit as well as test them to ensure each one functions normally. Each one will come with a "Kit" containing the tonometer, batteries, measurement cards, instructions, 50 iCare Probes and an android phone (if wanted). 

PLEASE DO NOT CONTACT iCARE. Should ANY questions arise, please feel free to contact MyEYES and we will assist you immediately.

YES. The Probe briefly touches the cornea. The probe "tap" is so gentle that if you feel anything at all, it is similar to a tiny puff of air or a flick of your eyelash. It is completely safe with no risk in using it.

Currently we do not deal with insurance companies directly (We are working on meeting with private insurance and governmental agencies to explore the option of getting the device covered) However, most HSA or FSA accounts allow for reimbursements to the patient for renting or purchasing DME (Durable Medical Equipment). The HOME is considered an RPM (Remote Physiological Monitoring device). Below are the codes that are used in conjunction with HOME monitoring as well as billable RPM codes that have been used by doctors to bill insurance. 

INFO:
MyEYES LLC
DME LIC#12332955-1714
RPM CPT#’s 99453, 99454, 99457, 92100, 99212-99215 

DME CPT#A9999 Modifier# NU

NPI#1770246456

Below are some of the current codes for re-
mote patient monitoring. The first three codes

(99453, 99454, and 99457) are specific to the
iCare Home tonometer. Note that payment for
CPT codes can vary depending on where your
practice is located.
Initial setup. (CPT code 99453: $18.77) This
is a one-time claim and reimbursement for
instructing the patient on performing home
monitoring and transmitting data with the
iCare Home tonometer.
Device. (99454: $62.44/month) This is a
monthly claim and reimbursement for the
equipment and software used to perform the
remote patient monitoring test with the iCare
Home tonometer.
Monitoring. (99457: $51.61/month) This is a

monthly claim and reimbursement for commu-
nicating with the patient and managing and/or

coordinating for a cumulative total of 20 min-
utes/month about the iCare Home tonometer.

In-person or telehealth visit. (99212-
99215/92012-92014) When an office visit or
telehealth visit is needed, submit extra visit
code(s) as usual. Note: Eye visit codes 92012-
92014 were temporarily added by CMS for
telehealth use for the public health emergency
(PHE).
Evaluation and Management (E/M). (99213:
<$93 or 99214: <$132) This is reimbursement
for a follow-up visit, whether virtual or in
person, meeting 2021 E/M documentation
guidelines. Note: E/M fees vary by region.
The fees listed here are for Dallas, Texas.

Click HERE to see a complete reimbursement report for the HOME.

This is simple to do. First set both Rests to about the "9" mark by rotating each dial and lining up the arrows to the appropriate number on the HOME. Once you do this, attempt one measurement. If it there is no error, you are ready! If not, follow the audio ques the device gives, Short beeps for too close, and long beeps for too far away. You will adjust each dial accordingly. the probe should be about 1/4" away from the eye, normally just at the end of your eyelashes (see photos in the start up guide).

If you need additional help, click here for a quick guide or please contact us! We will help walk you though it!

There are really only two reasons that can cause this. Correcting them should correct the problem.

1. The included phone's time isn't set to your correct time zone. You will want to go into the settings, search time, then turn off the "auto time zone" and manually select your correct time zone. Click HERE to see how to change it.

2. Your profile language on the iClinic is not set to: English (United States) Once logged into you iClinic account, go to the far right of the screen and select the drop down menu on your name, select profile and then change the language at the bottom of the popup. Click HERE to see how to change it.

Yes, please review them here:

CONTRAINDICATIONS: Patients with any of the following conditions should not be prescribed the HOME
tonometer:
1) Active ocular infection including infectious conjunctivitis
2) Recent ocular trauma including corneal laceration or corneal/scleral
perforation
3) Inability to demonstrate proficiency with Icare Home tonometer after
training and failure to complete certification procedures. Patients for whom
initial agreement between GAT and HOME measurements in the clinic is
poor should not be prescribed the Icare HOME device for home use.
4) Disabling arthritis or limited motor coordination affecting self-handling of
the Icare tonometer
5) Blepharospasm
6) Nystagmus

Patients with the following conditions are generally not eligible for use of the HOME
tonometer as they have the potential to introduce unsafe conditions during use or
to impair measurement acquisition:
1) Uncorrected near visual acuity of 20/200 or worse
2) Only one functional eye
3) Poor or eccentric fixation
4) Hearing impairment to the extent that the individual cannot hear and
converse with others without an assistive aid and/or sign language
5) Contact lens use
6) Dry eyes
7) Keratoconus
8) Microphthalmos
9) Buphthalmos
10) Cataract extraction within last 2 months

The safety and effectiveness of the Icare HOME tonometer has not been evaluated for
patients with:
1) High corneal astigmatism >3d
2) History of prior incisional glaucoma surgery or corneal surgery including corneal
laser surgery
3) Corneal scarring
4) Central corneal thickness greater than 0.60mm or less than 0.50mm
5) Known history of difficulty in obtaining Goldmann IOP measurements or any
factors that might contribute to inaccurate Goldmann IOP measurements (e.g. lid
squeezing or tremor

By taking measurements at home, you and your doctor will learn how your IOP varies at different times throughout the day. This data can guide treatment decisions, medication changes and be utilized to better understand the risks to your vision. This data will be shared with your doctors upon completion and return of the iCare HOME and can be invaluable to helping you manage your disease.

YES it is safe and NO, there are no Risks. The Icare HOME is safe when used according to its indications for use and in accordance with its labeling. It is approved for use by patients at home by the FDA under rigorous testing. There is minimal risk to the patient. It is safe for use by practically everyone. If you have any specific concerns, please consult with your ophthalmologist.

NO. The probe briefly touches the cornea without the need for any eye drops and without one feeling anything. The HOME records a measurement faster than you can blink.

YES. You are required to submit a prescription to either rent or purchase the HOME.

Renting keeps costs low and allows you to get a snapshot of your IOP to discover if your pressures are a factor influencing your glaucoma. It can also be covered by your HSA. Buying a HOME is more money upfront but allows you to track your pressures continually over an extended period of time.

You can use the included phone to upload your data to the iCare Clinic platform, where you can view your measurements on a graph and table. If you want to do this, just let us know and we can send you an email link to login to the online software. If you don’t care to track your measurements, they will be downloaded when you send your HOME back to us and we will email you (and your doctor) a color copy of your results.

Right now it is about $250/week to rent and $2650 to purchase.

Your doctor will receive a color copy of your results emailed to them once your rental period ends.

YES. The Home can store thousands of measurements, and will keep them secure until they are uploaded to the Clinic software.

Once you complete the rental process, it usually only takes a few days to receive your device on your doorstep, nationwide.

Yes. We currently have a platform set up to be able to "host" you through our company, keeping your doctor and your device connected. Just let us know after your purchase and we will set this up for you!

NO. iCare is simply the manufacturer of the device. They are not responsible for, nor equipped to handle HOME rental questions. Please do not contact them. MyEYES is always available to walk you through any question or concerns you may have. Send us an email or fill out a contact form from the website.

If you are having issues with a rental or a purchase, you should always contact us first so we can help!

YES. Sometimes your doctor doesn’t want to worry about keeping track of your measurements whether short term or long, they are most interested in the data you will be collecting. So long as they write you a prescription for the device as a patient you can still rent or purchase your own device. You can then present your data to them at your next appointment.

Initially you will be able to figure out your measurements once you watch the instructional videos regarding the proper positioning of your HOME. You can always adjust them out to around 9 on top and bottom to start. An easy way to determine the correct distance is making sure that the tip of the probe is just beyond your eyelashes or approximately ½” from your cornea. The device will give you short beeps if you’re too close and long beeps if you are too far away. Once you find the correct position, don’t adjust them anymore, just carefully place your HOME in the case and gently close the lid. You can keep it stored this way to preserve your adjustments.

YES. You can find the iCare HOME app on google play. The app is designed to be a quick resource guide you can access directly from your phone or tablet.

Please contact us for any questions you may have. You can do this via our website; MyEYES.net/contact us or email us at Info@MyEYES.net. We would be more than happy to help.

You can use a probe to complete unlimited daily measurements on each eye if kept clean and secure in the device and in its case. Some patients use the same probe for days at time with no problems. iCare suggests changing probes after each measurement to keep them clean.

YES. Under normal circumstances, the HOME device can be used with no risk to the patient. However, If you have any concerns or questions you should consult with your ophthalmologist.

YES. One of the biggest advantages of the HOME is that it is portable. It comes in a protective case and can be taken just about anywhere. Whether you are taking measurements at home or if you take it on a hike, your HOME is ready to record measurements.

Simply repackage the HOME in the box it came with and attach the return label. Then drop it off at any USPS or UPS store the next business day after your rental period ends.

 

While looking directly at the probe, you should see a nice concentric green circle. This indicates that it is lined up with your pupil correctly. You can then Hold the measurement button down for 6 rapid measurements, or push it each time for individual ones. The Device will give you a green check mark and long beep to let you know you completed the measurement correctly.

NO. The HOME knows which eye you are measuring. It doesn’t matter which eye you start with. You just have to remember that you must complete 6 measurements and get a long beep with the “done” green check mark light, before moving to the next eye or repeating the measurement on the current eye. You can take as many measurements from either eye as often as you like.

YES. If you own an Android tablet or phone, you can simply go to the google play store and download the iCare Patient app. Once installed and your phone or tablet is connected to the internet you use the included cable plugging the “Host” end into your phone or tablet and the “Cable Connection” into the HOME device (the port can be found on the bottom of the HOME under a tiny black rubber pull tab). The HOME will beep & light up , the app will automatically open and upload the measurements directly to the iCare Clinic Software within a few seconds. It will then prompt you to unplug the device. (Note: You CANNOT use the option if you own an apple iphone)

YES. This can be ideal if you have someone available to help you take measurements. The process is the same for positioning the HOME.

YES and NO. With a purchase you get 1-year free access to the software. After that it is $69/year. If you are renting the device, you will have access to your data for up to 90 days from the end of your rental period. Besides the copy of your results we furnish you with, you can download and print your results from the Clinic software.

YES. iCare has a program called LINK that you can download to your computer. This software will keep track of all your measurements just like the online platform. For a link you can check out the resources page on our website under owners help.

You can go to the iCare-world website and click on the button at the top labeled “order more probes”. They are about $50/box of 50.

Simply contact us via Info@MyEYES.net and let us know what we can do to help.

NO problem, you can find our Terms and Conditions and Privacy Policy right here by clicking either one!

Returns are generally NOT accepted due to the fact that this is a medical device. However within 30 days, if it is unopened, you may return it in it's original packaging and get a full refund minus processing and restocking fees of %10. If there is a special circumstance, please contact us for further assistance.

RETURNS/REFUNDS

Returns are generally NOT accepted due to the fact that this is a medical device. However within 30 days, if it is unopened, you may return it in it’s original packaging and get a full refund. If it has been opened and NOT used, you can still get a refund however you may be charged processing and restocking fees of %10. If you have opened it and used the product, and still unsatisfied, you can still return it to us, however, there may be an additional restock fee of %20. You are responsible for all shipping with insurance back to your packing facility. The refund will be promptly released as soon as the device is received and inspected. If there is a special circumstance, please contact us for further assistance. Also, if you file a dispute on your charge prior to talking with us, you may also be charged a processing fee from Paypal. Please contact us should you have any problems, so that we can attempt to help you with it. We are happy to work with anyone for any situation. If you have a problem, we want to be able to help to make it right!

The HOME tonometer comes with a year manufacturer warranty. At the time of purchase you can also purchase an extended warranty service plan through iCare. Currently we are working with a third party to set up an additional warranty service.

Simply take your contact lenses out and wait a few minutes and then take your measurements like normal. For some people they measure their numbers with and without their contacts in and note the difference, and then just add that to all their measurements while wearing them so they don't have to take them out all the time.  Note* you cannot use this device if you use Scleral Lenses. (you will get inaccurate readings)

YES. Under normal circumstances, rebound tonometry is not effected but Lasik surgery. An interesting study can be found here.

It is widely accepted that central corneal thickness is a predictive factor for the risk of glaucoma progression. Recent evidence shows that corneal hysteresis also provides valuable information for several aspects of glaucoma management. In fact, corneal hysteresis may be more strongly associated with glaucoma presence, risk of progression, and effectiveness of glaucoma treatments than central corneal thickness.

Corneal Hysteresis, a variable that is thought to be associated with the risk and progression of glaucoma.

Low corneal hysteresis is associated with optic nerve and visual field damage in glaucoma and the risk of structural and functional glaucoma progression. In addition, hysteresis may enhance intraocular pressure (IOP) interpretation: low corneal hysteresis is associated with a larger magnitude of IOP reduction following various glaucoma therapies. Corneal hysteresis is dynamic and may increase in eyes after IOP-lowering interventions are implemented.

To better understand the role of corneal properties and intraocular pressure (IOP) in the evaluation of primary open-angle glaucoma (POAG); and to determine the feasibility of identifying glaucomatous optic neuropathy (GON) using IOP corrected and uncorrected for corneal biomechanics. This is called IOPcc.

Although there are no specific studies as of yet to determine how rebound tonometry factors into this, but if you are going to use the device in addition to this information, consult with your doctor.

YES! You can take it with you on the plane as part of your carry-on or in the checked baggage. It is safe to be x-ray'd and travel with you! The TSA said:

External Medical Devices

Inform the TSA Officer

Inform the TSA officer if you have a bone growth stimulator, spinal stimulator, neurostimulator, port, feeding tube, insulin pump, ostomy or other medical device attached to your body and where it is located before the screening process begins. You may provide the officer with the TSA notification card or other medical documentation to describe your condition.

Screening

Submit the device for X-ray screening if you can safely disconnect. Consult with the manufacturer of the device to determine whether it can pass through the X-ray, metal detector or advanced imaging technology for screening.

If you cannot disconnect from the device, it may require additional screening and those in sensitive areas are subject to careful and gentle inspection.

Medical Monitoring Device

You may wear your medical monitoring device; however, it will undergo additional screening, which may include a patdown and physical inspection of the device, if it is not in a sensitive area. If you can safely disconnect from the device and it can be x-rayed, please place it in a bin for security screening. If the device cannot be x-rayed, please notify a TSA Officer before screening begins. Certain items may not be eligible for alternate screening and must be x-rayed. If alternate screening is available, you will receive additional screening, to include a patdown.

For more information about traveling with a disability or medical condition or to learn about our TSA Cares program, please visit www.tsa.gov/travel/special-procedures.  You may always ask to speak to a supervisor at any time during the screening process.

16. LIFETIME
The expected service life of the device is 5 years. The maintenance described in the
chapters 13-14 in the Detailed Guide is required during the the expected service life. The shelf life of the
probes in their intact original packaging is 3 years. Please check the shelf life (expiry
date) from the probe label.
We recommend that you inspect the device for mechanical and functional damage
and the safety labels for legibility annually/every 12 months. The life time of the
batteries is about 5000 measurements

SHIPPING

We use a variety of reputable shipping companies to provide delivery of the product to you (UPS & USPS or FEDEX). Usually it only takes 2-4 days for delivery anywhere in the U.S. We are not responsible to delayed shipping due to Issues with the shipping companies, delays, shortages, nature, etc. We will make every effort to get the device to the recipient as soon as possible. Any specific delays will be communicated via email to the recipient. In addition, tracking is always available and should be carefully watched by the recipient.  Signatures ARE REQUIRED to receive this device. By agreeing to these Terms and Conditions. you are accepting responsibility for properly receiving and shipping the device back (for rental patients). We provide the tracking information once we ship the device via the provided email contact from the order form, NO other information will be available outside of these email communications. It is the responsibility of the recipient to make the appropriate measures to ensure that someone is available to accept the device from the shipping company. Once the device has been properly accepted, the recipient is solely responsible for any damages, seen or unseen, etc, that may come to the device. At the end of the period (if renting), the recipient must then ship the device back using the prepaid sticker within a reasonable amount of time (1-3) days or will agree by default to additional charges. Any other unforeseen circumstances can be handled on a case by case basis by contacting MyEYES through the “contact” page on the website.

Below are some resources which explain the importance of home tonometry to your treatment of glaucoma and the benefits of 24 hour IOP monitoring.
  • Webinar on Home Tonometry

    Webinar on Home Tonometry – from The Glaucoma Foundation and MyEyes

  • Home Monitoring of Eye Pressure Comes of Age

    Home Monitoring of Eye Pressure Comes of Age – by Johns Hopkins Medical

  • Glaucoma Management Using Pressure Measurements by the Patient

    Glaucoma Management Using Pressure Measurements by the Patient – by Glaucoma Today