Question 1

What is the iCare HOME2?

Accepted Answer

The iCare HOME2 is an FDA-cleared handheld tonometer that allows you to measure your eye pressure (intraocular pressure, or IOP) at home. It uses rebound tonometry technology — a gentle, painless process that takes less than a second per measurement.

Question 2

Who should use the iCare HOME2?

Accepted Answer

The HOME2 is ideal for glaucoma patients, glaucoma suspects, ocular hypertension patients, and anyone whose doctor wants to monitor IOP patterns over time. It is especially valuable for patients who need frequent monitoring, those with suspected IOP spikes, or patients recovering from eye surgery.

Question 3

Do I need a prescription to use the iCare HOME2?

Accepted Answer

Yes, the iCare HOME2 is an FDA-cleared medical device that requires a prescription. If you don't have one, our team can help connect you with a prescribing ophthalmologist.

Question 4

How does the HOME2 measure eye pressure?

Accepted Answer

The HOME2 uses rebound tonometry — a tiny, lightweight probe briefly touches the cornea and bounces back. The device measures the deceleration to calculate IOP. It's painless and doesn't require numbing drops.

Question 5

How much does it cost to rent a HOME2?

Accepted Answer

Rental pricing starts at $299 for 1 week, $399 for 2 weeks, $499 for 3 weeks, and $599 for 4 weeks. All rentals include probes, 2-day shipping ($35), and full support.

Question 6

Does the measurement hurt?

Accepted Answer

No. Rebound tonometry is painless. The probe makes gentle contact with your cornea for a fraction of a second. Most patients describe it as barely noticeable. No anesthetic eye drops are needed.

Question 7

Can I extend my rental period?

Accepted Answer

Yes! You can extend your rental at any time during your rental period. Simply contact our support team and they'll arrange the extension.

Question 8

How accurate is the iCare HOME2?

Accepted Answer

The iCare HOME2 has a measurement accuracy of ±1.5 mmHg (standard deviation), which is comparable to Goldmann applanation tonometry — the clinical gold standard. Each measurement also receives a quality score so you know when a reading is reliable.

Question 9

How do I return the rental device?

Accepted Answer

We include a prepaid return shipping label with every rental. Simply pack the device in its original shipping container, attach the label, and drop it off at any UPS location.

Question 10

Is the iCare HOME2 safe to use at home?

Accepted Answer

Yes. The HOME2 is FDA-cleared for self-tonometry. It uses disposable probes and features smart alignment guides to ensure safe, accurate measurements every time.

Question 11

What happens when my rental period ends?

Accepted Answer

When your rental ends, you'll receive a reminder email with return instructions. Pack up the device and send it back using the prepaid label. If you need more time, you can extend before the deadline.

Question 12

Can I use the HOME2 after eye surgery?

Accepted Answer

You should consult your ophthalmologist before using the HOME2 after any eye surgery. Many doctors recommend HOME2 monitoring during post-surgical recovery to track IOP changes.

Question 13

Can I buy the HOME2 after renting one?

Accepted Answer

You cannot keep your rental device, but many patients choose to purchase their own HOME2 after experiencing the benefits during a rental. Contact us and we'll help you transition to ownership.

Question 14

Who should NOT use the iCare HOME2?

Accepted Answer

The HOME2 should not be used by patients with: active ocular infection (including infectious conjunctivitis); recent ocular trauma such as corneal laceration or perforation; disabling arthritis or limited motor coordination; blepharospasm; or nystagmus. Additional conditions that may make the device unsuitable include uncorrected near visual acuity of 20/200 or worse, only one functional eye, poor or eccentric fixation, hearing impairment without assistive aids, dry eyes, keratoconus, microphthalmos, buphthalmos, or cataract extraction within the last 2 months. Safety has not been fully evaluated for patients with high corneal astigmatism (>3 diopters), prior incisional glaucoma or corneal surgery, corneal scarring, or central corneal thickness outside the 0.50–0.60mm range. Always consult your ophthalmologist before beginning home tonometry.

Question 15

How quickly will I receive my HOME2?

Accepted Answer

We offer 2-day shipping on all orders. Once your prescription is verified and your order is processed, you'll typically receive your device within 3-5 business days total.

Question 16

Is there a Quick Start Guide for the HOME2?

Accepted Answer

Yes. Download the MyEyes HOME2 Quick Start Guide at myeyes.net/assets/myeyes-quick-start-guide-rental.pdf (English) or myeyes.net/assets/myeyes-quick-start-guide-rental-es.pdf (Spanish). The guide covers setup, measurement technique, and return instructions.

Question 17

Do you ship outside the United States?

Accepted Answer

No, MyEyes only ships to addresses within the United States.

Question 18

Are there instructional videos for the HOME2?

Accepted Answer

Yes. Watch the English tutorial at youtube.com/watch?v=-adL6jI5LMU (iCare HOME2: Measuring Your Eye Pressure Accurately), the Spanish tutorial at youtube.com/watch?v=cRVB4WpqPGw, and the iOS app setup guide at youtube.com/watch?v=LyV0SIO91SQ (iCare PATIENT2: How to Get Started on iOS).

Question 19

What payment methods do you accept?

Accepted Answer

We accept all major credit cards and debit cards. HSA and FSA cards are also accepted. For purchases, we also offer 0% APR financing through Affirm, allowing you to pay over time.

Question 20

How many probes are included?

Accepted Answer

Rental devices include 20 probes for a 1-week rental and an additional 10 probes per week for additional weeks. Purchase devices also include 40 probes. When you need more, additional probe packs and accessories are available on our accessories page at myeyes.net/products/accessories.

Question 21

Is there a deposit required for rentals?

Accepted Answer

No deposit is required. You simply pay the rental fee upfront and return the device at the end of your rental period using the prepaid shipping label we provide.

Question 22

Can I measure my eye pressure lying down?

Accepted Answer

Yes! The HOME2 is designed to measure IOP in standing, sitting and supine (lying down) positions. Supine measurements can reveal IOP spikes that occur when you're sleeping — data your doctor can't capture in the office.

Question 23

How often should I replace the probes?

Accepted Answer

The Patient Ambassadors will give you guidance about the usage of probes, but in the event you need more, we will ship extra to you.  Most rental patients use 1 probe/day, as long as it doesn’t get touched or dirty.

Question 24

How do I share my data with my doctor?

Accepted Answer

Showing your pressures to your doctor is simple!  You can either open the app on your phone to view the table or graph version of your measurements, or log onto na.clinic.icaretonometer.com/login with your ICare Clinic credentials, and you can view and download various reports and graphs to print and take to your appointment or send electronically.

Question 25

What if I damage the device during my rental?

Accepted Answer

Normal wear and tear is expected. If the device is damaged beyond normal use, please contact our support team immediately. We evaluate each situation individually and work with you to find a fair resolution.

Question 26

Who are the Patient Ambassadors?

Accepted Answer

Our Patient Ambassadors are real glaucoma patients who use the HOME2 themselves. They've been trained to help you with setup, technique, and troubleshooting. When you call MyEyes, you're talking to someone who truly understands your experience.

Question 27

What if I have a problem with my device?

Accepted Answer

Our support team is available Monday through Friday, 9 AM to 7 PM EST. You can reach us by phone at 1-888-959-5563, by email at support@myeyes.net, or through our website live chat.

Question 28

How do I contact MyEyes?

Accepted Answer

You can reach us by phone at 1-888-959-5563, by email at support@myeyes.net, or through the live chat on our website. Our support hours are Monday through Friday, 9 AM to 7 PM EST.

Question 29

Does insurance cover the iCare HOME2?

Accepted Answer

Medicare does not currently cover the device; however, private insurance and Medicare Advantage plans may possibly offer reimbursement - depending on your specific plan.  Visit our Insurance Reimbursement Guide for tools and step-by-step guidance.

Question 30

What billing codes should I use for insurance?

Accepted Answer

There is no specific HCPCS code for a home tonometer. Start with E1399 ("Durable Medical Equipment, Not Otherwise Classified") with modifier RR for a rental or NU for a purchase. If your insurer denies E1399 as too vague, try A9279 ("Monitoring Feature/Device, Not Otherwise Classified") on appeal — this code has been accepted by UnitedHealthcare and others.  Your ICD-10 diagnosis code will be  the specific code provided by your ophthalmologist.

Question 31

Can I use HSA or FSA funds for the HOME2?

Accepted Answer

Yes! The iCare HOME2 rental qualifies as a medical expense under most HSA and FSA plans. Simply pay with your HSA/FSA debit card at checkout, or pay out-of-pocket and submit your MyEyes receipt for reimbursement.

Question 32

What documents do I need to file a reimbursement claim?

Accepted Answer

You'll need four items: (1) a cover letter explaining medical necessity, (2) a completed HCFA-1500 claim form or your insurance provider's claim form (3) your MyEyes receipt, and (4) a copy of your prescription from your ophthalmologist. Our Insurance Reimbursement Guide has tools to help you create these documents.

Question 33

How do I fill out the HCFA-1500 form?

Accepted Answer

In our Insurance Reimbursement Guide, we provide blank HCFA-1500 forms as well as a completed example form to use as a reference for completing your own form.

Question 34

What if my insurance claim is denied?

Accepted Answer

Don't give up. Request a written explanation of the denial, then file an appeal. Include a letter of medical necessity from your ophthalmologist explaining why home tonometry is needed for your glaucoma management. Many initially denied claims are approved on appeal.

Question 35

Do I need prior authorization for home tonometry?

Accepted Answer

We suggest you check with your insurer to see if pre-authorization is required under your specific plan.

Question 36

How long does insurance reimbursement take?

Accepted Answer

Most insurance companies process claims within 2-6 weeks. You can call the number on your insurance card to check your claim status at any time.

Question 37

Will MyEyes file my insurance claim for me?

Accepted Answer

MyEyes does not file insurance claims on behalf of patients. However, we provide all the tools you need: detailed receipts with billing codes, a cover letter generator, HCFA-1500 forms and sample documents in our Insurance Reimbursement Guide.

Question 38

Does Medicare cover home tonometry?

Accepted Answer

Medicare does not currently cover the device; however private insurance and Medicare Advantage plans may possibly offer reimbursement - depending on your specific plan.

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