Purchased Devices
If you purchased an iCare HOME2, you may return it within 30 days of delivery for a refund, provided the device is unopened and in its original packaging. Devices that have been opened or used cannot be returned, in keeping with regulatory requirements for medical devices. If your device arrives damaged or defective, contact us instead — see Warranty & Defective Devices below.
- Approved returns are subject to a 10% restocking fee.
- Original outbound shipping charges are non-refundable, and a $35 return shipping fee will be deducted from your refund.
- The device must be unopened and in its original packaging to qualify for a return.
- Refunds are processed within 7 business days after we receive and inspect the returned item.
Rental Devices
Rental returns are evaluated case-by-case. If a refund is approved:
- A 10% restocking fee applies.
- Original shipping charges are non-refundable, and a $35 return shipping fee will be deducted from your refund.
- Refunds are processed within 7 business days after we receive and inspect the returned item.
To return a rental device at the end of your rental period, use the prepaid UPS return label included in your original shipment — see our FAQ.
Accessories
Orders may be cancelled for a full refund any time before shipment. Once shipped, probes and device components are not eligible for return due to sterility and calibration requirements. Items that arrive visibly damaged may be eligible for replacement at our discretion — contact us within 7 days of delivery with photos of the damage.
SightScore™ PRS Test
Orders may be cancelled for a full refund any time before the kit ships. Once shipped, kits are not eligible for return. Kits that arrive visibly damaged may be eligible for replacement at our discretion — contact us within 7 days of delivery with photos of the damage.
Warranty & Defective Devices
Devices that arrive damaged or stop working as expected are covered separately under your device’s warranty, not this returns policy. Contact us and we’ll help sort out next steps.
Questions?
Call 1-888-959-5563 (Mon–Fri, 9am–7pm ET) or email support@myeyes.net.